GENERAL PRIVACY POLICY

Brierstone Limited ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it.

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

WHO WE ARE AND HOW YOU CAN CONTACT US

We are Brierstone Limited (company number 05032555).

You can contact us:

in writing at: Data Protection Officer, Brierstone Limited, Brindley House, Suite 2, Unit 6, Lowfields Business Park, Elland, HX5 PHF

by email at: enquiries@brierstone.com

by telephone on 01422 525000

OUR DATA PROTECTION OFFICER

We have appointed a data protection officer who oversees our handling of personal data.

If you have any questions about this privacy notice including any requests to exercise your rights, please contact the Data Protection Officer using the details provided above.  

COMPLAINTS

You can make a complaint to us by emailing enquiries@brierstone.com or to the data protection supervisory authority, the Information Commissioner's Office in the UK, at https://ico.org.uk/

OUR USE OF COOKIES

A cookie is a piece of text, which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Denial of a traffic log cookie should not prevent you from using this site, although it may restrict the use of certain features.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your Internet browser.

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of services you have purchased from us.

Technical Data includes internet protocol (IP) address, browser type and version, browser language, time zone setting and location, browser plug-in types and versions, operating system type and platform and other technology on the devices you use to access this website.

Profile Data includes feedback and survey responses.

Usage Data includes information about how you use our website and our services.

Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

USES MADE OF THE INFORMATION

Information either provided or collected from us is processed for a specific purpose and we only process the data which is relevant to achieve that purpose. We use information held about you in the following ways:

·         To register you as a new customer

·         To carry out contract obligations

·         To process and deliver services to you, including, manage payments, fees and charges, collect and recover money owed to us

·         To manage our relationship with you

·         To manage and administer our business

·         To make suggestions and recommendations to you about services that may be of interest to you.

 DISCLOSURE OF YOUR INFORMATION

We may share your personal information with the following people in the day to day running of our business:

·         any business partners, suppliers and sub-contractors we work with to provide you with services that you have requested from us.

·         service providers acting as processors based in the UK who provide IT and system administration and other services.

·         professional advisers including lawyers, bankers, auditors and insurers based the United Kingdom or European Union who provide services to Brierstone Limited.

·         HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

·         analytics and search engine providers that assist us in the improvement and optimisation of our site.

·         credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you

·         any business partners, suppliers and sub-contractors we work with to provide you with services that you have requested from us.

 OUR LEGAL BASIS FOR USING YOUR INFORMATION

We only use your personal information where that is permitted by the laws that protect your privacy rights. We only use personal information where:

·         We have your consent (if consent is needed), for example your consent to send you marketing emails

·         The processing is necessary to perform our contractual obligations towards you, or to take pre-contractual steps at your request

·         The processing is necessary to comply with our legal or regulatory obligations; or

·         The processing is necessary for our legitimate interests and does not unduly affect your interests or fundamental rights and freedoms.

 WHERE WE STORE YOUR PERSONAL DATA

We take every care to ensure that your personal information is kept secure.  The security measures we take include:

·         limiting access to personal information to those employees, agents, contractors or third parties who have a business need to know;

·         only storing your personal data on our secure servers or in a secure cloud environment;

·         ensuring that our staff receive regular data security awareness training;

·         keeping paper records to a minimum and ensuring that those we do have are stored in locked filing cabinets on our office premises;

·         maintaining up to date firewalls and anti-virus software to minimise the risk of unauthorised access to our systems; and

·         Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of personal information sent to our website; you send us personal information at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to try to prevent unauthorised access.

·         We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 FOR HOW LONG DO WE KEEP YOUR DATA?

We retain personal data to provide our services, stay in contact with you and to comply with applicable laws, regulations and professional obligations that we are subject to.

Where we have been using your personal information to provide you services, we will retain this information for a period of 7 years after the date you last used the service through our website.

We may hold your personal information for longer where it is necessary to do so for the management of any active or potential legal proceedings.

YOUR RIGHTS

You are entitled to exercise any of the following privacy rights:

·         You can object to our processing of your personal information. Please contact us as noted below, providing details of your objection.

·         Access and obtain a copy of your personal information, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge by contacting us as noted below.

·         You can ask us to change or complete any inaccurate or incomplete personal information held about you.

·         You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

·         You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.

·         Please make all requests to exercise your privacy rights in writing to the DPO (enquiries@Brierstone.com). We are required to verify your identity in order to process your request and may ask you to provide valid identification documents to allow us to do so.

·         We will not make any charge for responding to any request from you to exercise your privacy rights, and we will respond to your requests in accordance with our obligations under data protection law.

THIRD PARTY WEBSITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.